Advanced Professional Services


Go to content

THE CLIENT FIDELITY PLEDGE AND WHY IT IS IMPORTANT TO YOU


What is the CFP all about ?


Helping Home Inspectors send a message to their clients showing they do not sell barter or receive kick-backs by selling or giving their clients personal information to vendors or service providers.

The concept surrounding a need for the
Client Fidelity Pledge


Home inspectors throughout the country are constantly under pressure from various forms of business to sell to them private data about their home buying clients. Often, this information is used to pressure the home buyer into buying products and services through various forms of sales contacts. Some home inspection agreements are intentionally written with subtle language that, when the home buyer’s information is sold, the inspection agreement serves as a waiver to the home buyer’s right to protection from “no call” lists or other limitations or restrictions they may have made to avoid harassing sales calls.

For these reasons, home inspectors who value the privacy of their clients and who do NOT participate in the sale of their clients’ private information to third parties have publicly pledged not to. Home buyers who are looking for experienced and knowledgeable home inspectors will have the ability to distinguish those who will be selling or giving their private information to others from those who will not.

Participants in the Pledge agree to two things.

1. They promise that they will not provide their clients' personal information (to include contact information) to ANY third party in exchange for ANY compensation or consideration (such as discounts, services, products, cash, barter, or FREE, etc).

2. They promise that they will not include in their inspection agreement any language that could be construed by ANYONE to waive any limitations or restrictions that might be in effect concerning any form of contact, including telephone contact, or any rights the client may have under a "Do No Call" list.

As long as a participating inspector conducts his business in accordance with his pledge he is trustworthy to his clients.

If an inspector violates his pledge, a client or competitor will have his uploaded affidavit and their evidence of his violation to take to any local authority to report his false advertisement. For that reason, the pledge is NOT for everyone and should NOT be used by anyone who provides client information to ANY third part in exchange for ANYTHING with or without disclosure.

The idea is NOT to have a whole bunch of inspectors using and promoting the pledge. This is not a club, no one makes any money from inspectors participating in this and it is strictly voluntary.

The idea is to have a means of setting apart those who sell or give client data from those who don't.

The Client Fidelity Pledge is NOT a Home Inspection Association program.

It is available to all inspectors in all associations (or no associations) who do not exchange private information about their clients with ANY third parties in exchange for any compensation or consideration (such as discounts, products, services, cash, or anything of value or free). Participating inspectors will also promise that they are not including language in their inspection agreements that could waive or interfere with the home buyer's right to privacy (such as waiving or eliminating any restrictions or limitations to being contacted by a third party, including telephone contact).

There is an affidavit available for the inspector to download, print and physically sign and have notarized.

The hard copy of the affidavit will be sent to an address where the document will be uploaded and made available to the public to view and to verify. When the affidavit has been made public, the inspector will be able to publish the logo identifying his participation with the pledge to the public.

This website where the affidavits will be published will identify the participating inspectors by state or city and will include tips to the public to help them identify when a home inspector might be selling or giving away their private information.

This will help them (and other inspectors) identify anyone who has falsely advertised themselves as participating in this program so that they can be reported to the proper authorities.

Please understand that no one is being "recruited" to participate. It is a business decision that should not be made lightly since taking the pledge while selling or giving away client personal information could result in serious consequences.

Inspectors should only take this pledge if they are fully compliant and are not providing any third party with any information about a client in exchange for any thing, and are not including language in their inspection agreement that could be used to waive or otherwise interfere with any restrictions or limitations that an inspector may have provided in an effort to a client being contacted by any third party.

There is no vendor or association staff member who has the authority to declare anyone "compliant" or "non-compliant". There is no committee, club or rules. There is only a written, signed and notarized promise made by the participatng inspector, the promise maker, that can be used to promote their business... or used by a client to recover damages from you if you are dishonest in making this promise.




THE CLIENT FIDELITY PLEDGE

My clients are my livelihood. I respect their rights to privacy and respect the fact that it is I who serve them. They have entrusted me with their inspection, including ancillary services that may not be a part of a standard inspection. As such, I believe I owe my clients an absolute right to know that their personal and private information is safe with me.

Therefore, I promise that I will not provide to any third party any personal or private information (to include contact information) about my client(s) or the property I have inspected, in exchange for compensation of any kind, nor free, (including but not limited to products, services, incentives, rebates, barter, cash, condition for use/participation, or consideration) that I might receive, either directly or indirectly, from anyone.

I also promise that my inspection agreement will not include any clause(s) or language that could, in any way, be considered by anyone to waive any rights of privacy that my client might have, inclusive of any waiver of rights or restrictions relative to telephone contacts, e-mail communication, or solicitations from commercial and private enterprises of any type whatsoever.

The client has the right to know, ultimately, who they are entering into agreement with and how that may affect their rights to privacy. I stand by these principles. I therefore acknowledge that if I willfully violate this pledge, it may be construed as misuse and may also constitute false and misleading marketing or advertising. I take my clients rights to privacy quite seriously, and this is My Pledge.


I TOOK THE CLIENT FIDELITY PLEDGE

FIND MY INFORMATION AT WWW.TRUSTYOURINSPECTOR.ORG





Back to content | Back to main menu